Privacy Policy Page

Introduction

This Privacy Policy explains how Torcons (“we,” “our,” or “us”) collects, uses, protects, and stores your personal information when you use our AI-powered services, including conversational assistants and related features. By using Torcons, you acknowledge that you have read, understood, and agreed to this Privacy Policy.

Information We Collect

We may collect the following types of information:

• Information You Provide

  • Account details such as name and email address during registration.
  • Prompts, queries, or text you send through the AI chat interface.
  • Files or documents you upload for analysis (if applicable).

• Automatically Collected Information

  • IP address, device type, operating system, and access timestamps.
  • Usage metrics, session duration, and error or crash logs.

• Information from Third Parties

  • If you log in with a third-party account (e.g., Google, Facebook), we only access the data you have authorized for sharing.

How We Use Your Information

We use your information to:

• Operate, maintain, and improve Torcons services.
• Enhance AI model performance and personalize user experience.
• Provide technical support and respond to inquiries.
• Analyze usage patterns to improve functionality and reliability.
• Comply with legal obligations and ensure system security.

We never sell or trade your personal data to any third party for commercial purposes.

AI Data Processing

• User inputs are processed by AI models to generate responses and improve system accuracy.
• Conversation data may be stored temporarily for quality control or debugging.
• Provide technical support and respond to inquiries.
• Sensitive or personal identifiers (e.g., IDs, addresses, financial data) are masked or anonymized automatically.

Data Security and Storage

We use technical and organizational safeguards to protect your data, including:

• Encrypted communications (HTTPS / TLS).
• Strict internal access controls.
• Regular security reviews and monitoring.

Data may be stored in secure servers located in Indonesia or in jurisdictions providing equivalent data protection.

Data Sharing

We do not share your personal information except:

• With trusted infrastructure or service providers necessary to operate Torcons.
• With law enforcement or regulatory authorities when required by law.

All partners handling data act under confidentiality and data-processing agreements.

Your Rights

You have the right to:

• Access, update, or delete your personal data.
• Withdraw consent to processing at any time.
• Object to certain types of processing.
• Request a copy of your data in a portable format.

To exercise your rights, please contact us at the address below.

Data Retention

Your data is stored only for as long as necessary to:

• Deliver and maintain Torcons services.
• Comply with legal or auditing requirements.

Conversation data is deleted or anonymized automatically after a defined period (e.g., 90 days) unless you request earlier deletion.

Cookies and Tracking Technologies

If you use Torcons via the web, we may use cookies to:

• Store your preferences and improve navigation.
• Analyze traffic and optimize performance.

You can disable cookies in your browser settings at any time.

Updates to This Policy

We may revise this Privacy Policy periodically. All updates will be published within the app or on our website, with the effective date clearly stated at the top of this page.

Contact Information

For questions, concerns, or privacy-related requests, please contact:

Torcons AI Pte.Ltd